Refund Policy

At Nayana Group, we strive to ensure complete client satisfaction through quality services and transparent communication. However, our refund policy is outlined below.

1. Eligibility for Refund

Refunds may be issued under the following conditions:

• Duplicate payment made due to a technical error
• Service not delivered as agreed upon in written communication
• Project cancellation requested before commencement of work

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Work already completed or partially delivered
• Delays caused due to lack of response or communication from the client
• Project cancellation due to the client’s internal or strategic decisions

3. Refund Process

Approved refunds will be processed within 7–10 business days and credited through the same payment method used for the original transaction.

4. Contact for Refund Requests

To request a refund, please contact our billing team at info@nayanagroup.com with your payment details and a clear reason for the refund request.